Citrix Acquires uberAgent: What It Means for Citrix Customers

What is uberAgent?

uberAgent is not just another monitoring tool—it’s a purpose-built endpoint telemetry platform designed to provide deep visibility into user experience, application behaviour and system performance.

Unlike traditional monitoring tools that rely heavily on infrastructure-side metrics, uberAgent collects data directly from the user session and endpoint perspective, offering a more accurate and actionable view of what users are experiencing.

What sets uberAgent apart is its agent-based architecture, which allows it to operate independently of the underlying infrastructure. It works seamlessly across physical devices, virtual desktops, and cloud-hosted environments, making it ideal for hybrid Citrix deployments. The agent is lightweight, highly configurable, and supports a wide range of data backends, making it easy to integrate into existing observability stacks.

For Citrix customers in Australia, especially those operating in regulated industries like healthcare, finance, and government, uberAgent offers a compliance-friendly, scalable and secure way to monitor digital workspaces. It supports real-time and historical analysis, enabling IT teams to proactively detect issues, optimise performance and meet audit requirements.

Technical Overview of uberAgent

Agent Architecture

• uberAgent Agent: Installed on Windows/macOS endpoints or Citrix VDAs
• Resource Usage: <0.5% CPU, <50MB RAM
• Data Collection Interval: Default 30 seconds (configurable)
• Deployment Options: MSI installer, GPO, Intune, SCCM, or third-party tools

Data Backends Supported

• Splunk (native dashboards)
• Elasticsearch / OpenSearch
• Azure Monitor / Log Analytics
• Kafka / HTTP(S) endpoints
• InfluxDB / Grafana
• Amazon CloudWatch
• Google Cloud Logging
• Syslog / JSON for SIEMs

Metrics Captured

• UX: Logon breakdown, app responsiveness, GPU usage, ICA latency.
• System: CPU, RAM, disk I/O, battery health, session reconnects.
• Network: DNS resolution, per-process latency, Wi-Fi signal strength.
• Security: Script execution, process creation, port scans, file access.
• Browser: Page load time, DOM events, Citrix Enterprise Browser telemetry.

Integration with Citrix Environments

Citrix DaaS (Cloud)

• Deploy agents on VDAs and physical endpoints.
• Use Citrix Cloud Connectors for secure data routing.
• Integrate with Splunk or Elastic for real-time dashboards.

Citrix DaaS (On-Premises)

• Deploy agents on VDAs and physical endpoints.
• Integrate with Splunk or Elastic for real-time dashboards.
• Monitor session reliability, app usage, and system health.

Citrix DaaS (Hybrid)

• Unified dashboards across cloud and on-prem workloads.
• Correlate user experience with backend infrastructure metrics.
• Integrate with Citrix Analytics, Control Up, or ServiceNow for automation and remediation.

Use Case Scenarios

Deployment Best Practices

• Pilot First: Validate data flow and dashboards with a small group.
• Use Tags: Segment data by department, location, or device type.
• Tune Retention: Align with compliance (e.g., ISO 27001, APRA CPS 234).
• Enable Alerts: Configure alerts for logon delays, CPU spikes, or anomalies.
• Integrate Smartly: Use APIs to feed data into ITSM tools like ServiceNow or automation platforms like ControlUp.

Conclusion

The integration of uberAgent into Citrix’s UHMC offering gives Australian organisations a powerful, scalable, and secure observability solution. Whether you're running Citrix workloads on-premises, in the cloud, or both, uberAgent delivers the telemetry needed to optimise performance, enhance security, and deliver a seamless user experience.

If you're looking to get more from your Citrix environment, now’s a great time to explore uberAgent. Reach out to our CXANZ team for a friendly chat or to book a personalised demonstration.